1. Who we are
COZQ Limited (“we”, “us”, “our”) builds websites and digital products. We are a company registered in England and Wales (company number 16592649, VAT number 519163195). Our registered office is 20 Wenlock Road, London, England, N1 7GU. This privacy policy applies to our website and to any personal data we process when you contact us or use our services. We are the data controller for that processing.
2. What data we collect
We may collect:
- Contact and enquiry data – name, email address, phone number and message content when you use our contact form or get in touch with us.
- Technical data – IP address, browser type, device type and general usage information when you visit our site (e.g. for security and improving the site).
- Cookie data – as described in our cookie notice and in section 6 below.
3. How we use your data
We use your data to:
- Respond to your enquiries and provide our services.
- Send relevant information about your project or our services (where you have asked for this or we have a lawful basis).
- Run and improve our website (e.g. security, analytics if you have consented to non-essential cookies).
- Comply with legal or regulatory obligations.
We do not sell your personal data to third parties.
4. Lawful basis
We process your data on the basis of:
- Contract – where necessary to provide our services or respond to your request.
- Legitimate interests – to run our business, improve our site and communicate with you in a way you would reasonably expect (e.g. replying to contact form submissions).
- Consent – where we use non-essential cookies or send marketing and you have agreed.
5. How long we keep your data
We keep contact and enquiry data for as long as needed to deal with your request and any follow-up, and for a reasonable period for legal and business purposes (typically up to a few years unless we have an ongoing relationship). Technical and access logs may be kept for a shorter period for security and troubleshooting. You can ask us to delete your data earlier where there is no legal obligation to retain it.
6. Cookies
Our site uses cookies and similar technologies:
- Strictly necessary cookies – required for the site to work (e.g. session, security). These do not require consent under UK/EU law.
- Preference/functional cookies – e.g. to remember your cookie consent choice so we do not show the banner again.
- Analytics or marketing cookies – only if you choose “Accept” in our cookie banner. You can refuse non-essential cookies and still use the site.
You can change your mind at any time via our cookie banner (if shown) or by contacting us. For more detail on the cookies we use, see the cookie notice on the site.
7. Sharing your data
We may share your data with:
- Service providers who help us run our website or business (e.g. hosting, email) under strict confidentiality and data protection terms.
- Regulators or authorities when required by law.
We do not transfer your data outside the UK/EEA unless we have put in place appropriate safeguards (e.g. standard contractual clauses) as required by law.
8. Your rights (UK/EU)
Under UK and EU data protection law you have the right to:
- Access the personal data we hold about you.
- Have inaccurate data corrected.
- Request erasure of your data in certain circumstances.
- Object to or restrict certain processing.
- Data portability, where applicable.
- Withdraw consent at any time where we rely on consent.
- Lodge a complaint with a supervisory authority (in the UK: the ICO – ico.org.uk).
To exercise any of these rights, contact us using the details below. We will respond within one month.
9. Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. No system is completely secure; we will notify you and the regulator if a breach is likely to affect your rights.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to check this page occasionally.
11. Contact
For any questions about this privacy policy or your personal data:
COZQ Limited
Company number 16592649
VAT number 519163195
Registered office: 20 Wenlock Road, London, England, N1 7GU
Email: info@cozq.com